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Frequently Asked Questions
What is the refund/return policy?
We DO NOT offer refunds, returns or exchanges on any products ordered from House of Areign. If by chance your order is incorrect upon receiving please contact us via email immediately. All claims must be made within 24 hours of receiving your order,
How do you ship and how long does shipping take?
At this time, we only offer standard shipping via USPS. Shipping takes 2-4 business Days. Delays can occasionally happen due to holidays weather or circumstances out of my hands. Please allow an additional day or two to receive your items.
When are orders shipped out?
There is a PROCESSING time of 48 hours to fulfill all orders. We ship Tuesday-Friday excluding holidays.
How often do you restock products?
We restock on the 21st of every month. Enter your email on "out of stock" items to receive updates!
Can I cancel my order?
ALL SALES ARE FINAL! Once your order is placed you will not be able to cancel or change your order.
What happens if I entered the wrong address?
Email us immediately at houseofareign@gmail.com with your order number and the correct mailing address. Orders may be processed sooner than 48 hours. Once orders are processed the address, shipping method and order contents can not be altered.
What form of payment can I use?
Debit and Credit cards are accepted.
Can I pick up my order?
We do not offer pick up. All orders must be shipped.
**PACKAGE INSURANCE IS ADDED TO ALL ORDERS. WE DO NOT REPLACE ANY ITEMS THAT ARE DAMAGED, LOST, STOLEN OR MISPLACED DURING/AFTER SHIPPING AND DELIVERY. YOU WILL NEED TO CONTACT USPS AND START A CLAIM. BE SURE TO KEEP YOUR TRACKING NUMBER AND PROOF OF PURCHASE FOR THESE PURPOSES.
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